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Sunset Notice for the Backup Service (Legacy Cloud)

Legacy Cloud is a free offsite backup service for users of Legacy Family Tree 9 software. We are now announcing that this backup service will be retired on January 1, 2021.

Due to General Data Protection Regulation (GDPR) requirements, we need to discontinue the backup service. The Legacy Cloud backup tool will continue to function until midnight of December 31, 2020, and will then be turned off and all backup files will be permanently deleted to ensure privacy. Any user of the backup service who would like a copy of their backup from Legacy Cloud is encouraged to download their backup from the service before January 1, 2021. To do so, we recommend first creating a new family file, then go to File > Restore File > Restore from Legacy Cloud. This will prevent an old backup from overriding a newer version of the tree.

Legacy Backup tool will still be available
Backing up your Legacy family file will continue to be available. It allows the user to backup their family file to any desired location (like to a USB drive, to an external hard drive and elsewhere). Backups are a best practice and are strongly recommended.

Other backup services
Services such as Backblaze, Carbonite, IDrive, or even Dropbox offer automated, offsite backup tools. The advantage of using a service like this compared to the Legacy Cloud service, is that any time you make a change to your Legacy family file, the service can be set to automatically back it up to its remote servers. With Legacy Cloud, you had to manually initiate the backup process. Another advantage of one of these other services is that they can back up more than just your Legacy family file – they can backup any file on your computer such as photos, documents, emails and much more.

For any further questions, please contact our Support team at


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